/* AnsweredAI styles. Colours are defined once here; change --accent to rebrand. */
:root {
  --bg: #F6F2EA;
  --surface: #FFFFFF;
  --ink: #182028;
  --ink-2: #3A4148;
  --muted: #5B626A;
  --line: #E2DCD0;
  --line-2: #D8D1C3;
  --accent: #0E6B63;
  --accent-ink: #FFFFFF;
  --accent-dark: #0A4F49;
  --tint: #DCEBE7;
  --danger: #A3321F;
  --danger-tint: #F7E1DC;
  --warn-tint: #F8EBCF;
  --radius: 16px;
  --display: 'Fraunces', Georgia, 'Times New Roman', serif;
  --body: 'DM Sans', system-ui, -apple-system, 'Segoe UI', sans-serif;
}

*, *::before, *::after { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; scroll-behavior: smooth; }
body { margin: 0; background: var(--bg); color: var(--ink); font-family: var(--body); font-size: 16px; line-height: 1.55; }
img, svg { display: block; max-width: 100%; }
a { color: var(--accent); }
a:hover { color: var(--accent-dark); }
h1, h2, h3 { margin: 0; line-height: 1.15; text-wrap: balance; }
h1, h2 { font-family: var(--display); font-weight: 500; letter-spacing: -0.015em; }
p { margin: 0; text-wrap: pretty; }
:focus-visible { outline: 3px solid var(--accent); outline-offset: 2px; border-radius: 4px; }

.wrap { width: min(1120px, 100% - 32px); margin-inline: auto; }
.narrow { width: min(760px, 100% - 32px); margin-inline: auto; }
.stack { display: flex; flex-direction: column; gap: 16px; }
.row { display: flex; gap: 12px; align-items: center; flex-wrap: wrap; }
.muted { color: var(--muted); }
.small { font-size: 14px; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.trap { position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden; }

/* ---------- Header and footer ---------- */
.site-header { position: sticky; top: 0; z-index: 10; background: color-mix(in srgb, var(--bg) 92%, transparent); backdrop-filter: blur(8px); border-bottom: 1px solid transparent; }
.site-header.scrolled, .app .site-header { border-bottom-color: var(--line); }
.site-header .wrap { display: flex; align-items: center; justify-content: space-between; gap: 16px; min-height: 68px; }
.brand { display: flex; align-items: center; gap: 10px; text-decoration: none; color: var(--ink); font-family: var(--display); font-size: 23px; font-weight: 600; letter-spacing: -0.01em; }
.brand:hover { color: var(--ink); }
.brand-mark { width: 30px; height: 30px; border-radius: 50%; background: var(--accent); display: grid; place-items: center; flex-shrink: 0; }
.brand b { color: var(--accent); font-weight: 600; }
.nav { display: flex; align-items: center; gap: 22px; font-size: 15px; font-weight: 500; }
.nav a { color: var(--ink-2); text-decoration: none; }
.nav a:hover { color: var(--ink); }
.nav a.btn, .nav a.btn:hover { color: var(--accent-ink); }
.nav .links { display: flex; gap: 22px; }
@media (max-width: 820px) { .nav .links { display: none; } .nav { gap: 12px; } }

.site-footer { border-top: 1px solid var(--line-2); margin-top: 96px; padding: 40px 0 48px; font-size: 14px; color: var(--muted); }
.site-footer .wrap { display: grid; gap: 20px; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); }
.site-footer a { color: var(--ink-2); }
.site-footer .links { display: flex; gap: 16px; flex-wrap: wrap; }

/* ---------- Buttons and forms ---------- */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; min-height: 44px; padding: 10px 20px; border-radius: 999px; border: 1px solid var(--accent); background: var(--accent); color: var(--accent-ink); font: 600 15px/1.2 var(--body); text-decoration: none; cursor: pointer; }
.btn:hover { background: var(--accent-dark); border-color: var(--accent-dark); color: var(--accent-ink); }
.btn.secondary { background: transparent; color: var(--accent); }
.btn.secondary:hover { background: var(--tint); color: var(--accent-dark); }
.btn.quiet { background: transparent; border-color: var(--line-2); color: var(--ink-2); }
.btn.quiet:hover { background: var(--surface); color: var(--ink); }
.btn.danger { background: transparent; border-color: var(--danger); color: var(--danger); }
.btn.danger:hover { background: var(--danger-tint); }
.btn.small { min-height: 36px; padding: 6px 14px; font-size: 14px; }
.btn.large { min-height: 52px; padding: 14px 28px; font-size: 16px; }
.linkbtn { background: none; border: 0; padding: 0; font: inherit; color: var(--accent); cursor: pointer; text-decoration: underline; }

label { font-weight: 600; font-size: 15px; }
.field { display: flex; flex-direction: column; gap: 6px; }
.field .hint { font-size: 14px; color: var(--muted); font-weight: 400; }
input[type=text], input[type=email], input[type=password], input[type=tel], input[type=number], input[type=time], input[type=date], select, textarea {
  width: 100%; min-height: 44px; padding: 10px 12px; border: 1px solid var(--line-2); border-radius: 10px; background: var(--surface); color: var(--ink); font: 400 16px/1.4 var(--body);
}
textarea { min-height: 110px; resize: vertical; }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 22%, transparent); }
.check { display: flex; gap: 10px; align-items: flex-start; font-weight: 500; }
.check input { width: 20px; height: 20px; margin: 2px 0 0; accent-color: var(--accent); flex-shrink: 0; }
.grid-2 { display: grid; gap: 16px; grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); }

.flash { padding: 12px 16px; border-radius: 12px; font-weight: 500; }
.flash.success { background: var(--tint); color: var(--accent-dark); }
.flash.error { background: var(--danger-tint); color: var(--danger); }
.notice { padding: 16px 18px; border-radius: 12px; background: var(--warn-tint); color: #5A4210; }

.card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 24px; }

/* ---------- Public website ---------- */
.eyebrow { font-size: 13px; font-weight: 700; letter-spacing: 0.12em; text-transform: uppercase; color: var(--accent); }
.hero { padding: 72px 0 40px; }
.hero .wrap { display: grid; gap: 48px; grid-template-columns: minmax(0, 1.3fr) minmax(0, 1fr); align-items: center; }
.hero h1 { font-size: clamp(40px, 6vw, 68px); line-height: 1.02; letter-spacing: -0.025em; }
.hero .lede { font-size: 19px; color: var(--ink-2); max-width: 36em; }
@media (max-width: 860px) { .hero .wrap { grid-template-columns: 1fr; } .hero { padding-top: 40px; } }

.alert-demo { background: var(--surface); border: 1px solid var(--line); border-radius: 22px; padding: 22px; display: flex; flex-direction: column; gap: 14px; box-shadow: 0 18px 40px rgba(24, 32, 40, 0.08); }
.alert-demo .top { display: flex; justify-content: space-between; font-size: 12px; font-weight: 700; letter-spacing: 0.06em; text-transform: uppercase; color: var(--muted); }
.alert-demo .bubble { background: var(--tint); border-radius: 4px 16px 16px 16px; padding: 16px; display: flex; flex-direction: column; gap: 8px; }
.alert-demo .open { display: flex; align-items: center; gap: 8px; font-size: 14px; font-weight: 700; color: var(--accent); }
.demo-caption { font-size: 13px; color: var(--muted); text-align: center; margin-top: 10px; }

.section { padding: 64px 0; }
.section-head { display: flex; flex-direction: column; gap: 10px; margin-bottom: 32px; max-width: 40em; }
.section-head h2 { font-size: clamp(30px, 4vw, 42px); }
.problem { display: grid; grid-template-columns: 220px minmax(0, 1fr); gap: 24px; padding-top: 32px; border-top: 1px solid var(--line-2); }
.problem h2 { font-size: 26px; font-weight: 600; }
.problem p { font-size: 19px; color: var(--ink-2); }
@media (max-width: 700px) { .problem { grid-template-columns: 1fr; } }

.steps { display: grid; gap: 16px; grid-template-columns: repeat(3, minmax(0, 1fr)); }
@media (max-width: 860px) { .steps { grid-template-columns: 1fr; } }
.step { display: flex; flex-direction: column; gap: 12px; }
.step .num { width: 36px; height: 36px; border-radius: 50%; background: var(--accent); color: var(--accent-ink); display: grid; place-items: center; font-weight: 700; }
.step h3 { font-size: 18px; }
.step p { color: var(--ink-2); }

.features { display: grid; gap: 28px 32px; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)); }
.feature { display: flex; gap: 14px; align-items: flex-start; }
.feature .icon { width: 44px; height: 44px; border-radius: 12px; background: var(--tint); color: var(--accent); display: grid; place-items: center; flex-shrink: 0; }
.feature h3 { font-size: 18px; margin-bottom: 4px; }
.feature p { color: var(--ink-2); }

.ticks { list-style: none; padding: 0; margin: 0; display: grid; gap: 12px 32px; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); }
.ticks li { display: flex; gap: 10px; align-items: flex-start; font-size: 17px; }
.ticks svg { flex-shrink: 0; margin-top: 3px; color: var(--accent); }

.plans { display: grid; gap: 20px; grid-template-columns: repeat(auto-fit, minmax(260px, 1fr)); align-items: stretch; }
.plan { display: flex; flex-direction: column; gap: 16px; position: relative; }
.plan.highlight { border: 2px solid var(--accent); }
.plan .badge { position: absolute; top: -13px; left: 24px; background: var(--accent); color: var(--accent-ink); font-size: 12px; font-weight: 700; letter-spacing: 0.05em; text-transform: uppercase; padding: 4px 10px; border-radius: 999px; }
.plan .price { font-family: var(--display); font-size: 44px; font-weight: 500; line-height: 1; }
.plan .price span { font-family: var(--body); font-size: 15px; color: var(--muted); font-weight: 400; margin-left: 6px; }
.plan ul { list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 8px; }
.plan li { display: flex; gap: 8px; }
.plan li svg { flex-shrink: 0; margin-top: 4px; color: var(--accent); }
.plan .btn { margin-top: auto; }

.faq { display: flex; flex-direction: column; border-top: 1px solid var(--line-2); }
.faq details { border-bottom: 1px solid var(--line-2); padding: 18px 0; }
.faq summary { cursor: pointer; font-weight: 700; font-size: 17px; list-style: none; display: flex; justify-content: space-between; gap: 16px; }
.faq summary::-webkit-details-marker { display: none; }
.faq summary::after { content: '+'; font-size: 22px; line-height: 1; color: var(--accent); }
.faq details[open] summary::after { content: '\2212'; }
.faq details p { margin-top: 10px; color: var(--ink-2); max-width: 44em; }

.contact { display: grid; gap: 40px; grid-template-columns: minmax(0, 0.8fr) minmax(0, 1.2fr); }
@media (max-width: 860px) { .contact { grid-template-columns: 1fr; } }

.cta-band { background: var(--accent); color: var(--accent-ink); border-radius: 28px; padding: 48px; display: flex; justify-content: space-between; align-items: center; gap: 24px; flex-wrap: wrap; }
.cta-band h2 { font-size: clamp(30px, 4vw, 44px); }
.cta-band .btn { background: var(--accent-ink); color: var(--accent); border-color: var(--accent-ink); }
.cta-band .btn:hover { background: var(--tint); color: var(--accent-dark); }

.prose { display: flex; flex-direction: column; gap: 16px; }
.prose h2 { font-size: 36px; margin-top: 8px; }
.prose h3 { font-size: 20px; margin-top: 8px; }
.prose ul { margin: 0; padding-left: 22px; }

/* ---------- Log in / sign up ---------- */
.auth { padding: 56px 0; }
.auth .card { width: min(520px, 100%); margin-inline: auto; padding: 32px; display: flex; flex-direction: column; gap: 20px; }
.auth h1 { font-size: 34px; }

/* ---------- Customer dashboard ---------- */
.app-shell { display: grid; grid-template-columns: 220px minmax(0, 1fr); gap: 32px; padding: 32px 0 0; align-items: start; }
.side-nav { position: sticky; top: 92px; display: flex; flex-direction: column; gap: 2px; }
.side-nav a { display: flex; align-items: center; gap: 10px; padding: 10px 12px; border-radius: 10px; color: var(--ink-2); text-decoration: none; font-weight: 500; }
.side-nav a:hover { background: var(--surface); color: var(--ink); }
.side-nav a.active { background: var(--tint); color: var(--accent-dark); font-weight: 700; }
.side-nav .count { margin-left: auto; background: var(--accent); color: var(--accent-ink); font-size: 12px; font-weight: 700; border-radius: 999px; padding: 1px 8px; }
@media (max-width: 860px) {
  .app-shell { grid-template-columns: 1fr; gap: 16px; padding-top: 12px; }
  .side-nav { position: static; flex-direction: row; overflow-x: auto; gap: 4px; padding-bottom: 6px; }
  .side-nav a { white-space: nowrap; }
}
.page-head { display: flex; justify-content: space-between; align-items: flex-end; gap: 16px; flex-wrap: wrap; margin-bottom: 20px; }
.page-head h1 { font-size: 34px; }
.page-head p { color: var(--muted); margin-top: 6px; }
.main-col { display: flex; flex-direction: column; gap: 20px; min-width: 0; }

.tabs { display: flex; gap: 6px; flex-wrap: wrap; }
.tabs a { padding: 8px 14px; border-radius: 999px; text-decoration: none; color: var(--ink-2); border: 1px solid var(--line-2); font-size: 14px; font-weight: 600; }
.tabs a.active { background: var(--ink); border-color: var(--ink); color: var(--bg); }

.msg-list { display: flex; flex-direction: column; background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); overflow: hidden; }
.msg-item { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 6px 16px; padding: 16px 20px; border-top: 1px solid var(--line); text-decoration: none; color: var(--ink); }
.msg-item:first-child { border-top: 0; }
.msg-item:hover { background: #FBF9F5; color: var(--ink); }
.msg-item .who { font-weight: 700; }
.msg-item .preview { grid-column: 1 / -1; color: var(--ink-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.msg-item .when { font-size: 14px; color: var(--muted); white-space: nowrap; }
.pill { display: inline-block; font-size: 12px; font-weight: 700; padding: 2px 9px; border-radius: 999px; background: var(--bg); color: var(--ink-2); border: 1px solid var(--line-2); margin-left: 6px; vertical-align: 1px; }
.pill.new { background: var(--accent); color: var(--accent-ink); border-color: var(--accent); }
.pill.urgent { background: var(--danger-tint); color: var(--danger); border-color: var(--danger-tint); }
.empty { padding: 48px 24px; text-align: center; color: var(--muted); }

.detail-grid { display: grid; gap: 16px; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); }
.detail-grid dt { font-size: 13px; font-weight: 700; letter-spacing: 0.04em; text-transform: uppercase; color: var(--muted); }
.detail-grid dd { margin: 4px 0 0; font-size: 17px; word-break: break-word; }
.quote { font-size: 19px; line-height: 1.5; }
.transcript { white-space: pre-wrap; font-size: 15px; color: var(--ink-2); max-height: 420px; overflow: auto; background: var(--bg); padding: 16px; border-radius: 12px; }
audio { width: 100%; }

.table { width: 100%; border-collapse: collapse; }
.table th, .table td { text-align: left; padding: 12px 8px; border-bottom: 1px solid var(--line); vertical-align: middle; }
.table th { font-size: 13px; letter-spacing: 0.04em; text-transform: uppercase; color: var(--muted); }
.table td.actions { text-align: right; white-space: nowrap; }
.table td.actions form { display: inline; }
.table .off { color: var(--muted); }
@media (max-width: 640px) {
  .table.stackable thead { display: none; }
  .table.stackable tr { display: block; padding: 12px 0; border-bottom: 1px solid var(--line); }
  .table.stackable tr:last-child { border-bottom: 0; }
  .table.stackable td { display: block; border: 0; padding: 2px 0; }
  .table.stackable td.actions { text-align: left; padding-top: 8px; }
}
.hours-row { display: grid; grid-template-columns: 140px 120px 1fr; gap: 12px; align-items: center; padding: 10px 0; border-bottom: 1px solid var(--line); }
.hours-row .times { display: flex; gap: 8px; align-items: center; }
.hours-row .times input { max-width: 140px; }
@media (max-width: 640px) { .hours-row { grid-template-columns: 1fr 1fr; } .hours-row .times { grid-column: 1 / -1; } }
.brand-row { display: grid; gap: 12px; grid-template-columns: minmax(0, 1fr) minmax(0, 1.4fr) auto auto; align-items: end; padding: 12px 0; border-bottom: 1px solid var(--line); }
@media (max-width: 760px) { .brand-row { grid-template-columns: 1fr; } }
.counter { font-size: 13px; color: var(--muted); text-align: right; }